{"id":5921,"date":"2023-05-05T12:10:41","date_gmt":"2023-05-05T12:10:41","guid":{"rendered":"https:\/\/catalogocmmilano.mbs.it\/?post_type=product&#038;p=5921"},"modified":"2024-07-05T10:24:46","modified_gmt":"2024-07-05T10:24:46","slug":"operatore-addetto-al-customer-sevice-helpdesk","status":"publish","type":"product","link":"https:\/\/catalogocmmilano.mbs.it\/?product=operatore-addetto-al-customer-sevice-helpdesk","title":{"rendered":"OPERATORE ADDETTO AL CUSTOMER SERVICE\/HELP DESK"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5921\" class=\"elementor elementor-5921\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8ea85a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8ea85a9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ea8aa2\" data-id=\"8ea8aa2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ea8eaa elementor-widget elementor-widget-text-editor\" data-id=\"8ea8eaa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 26-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h3 style=\"margin-bottom: 21px;\">Principali obiettivi formativi e contenuti del corso<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-cb875de e-flex e-con-boxed e-con e-parent\" data-id=\"cb875de\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dee5ea7 e-con-full e-flex e-con e-parent\" data-id=\"dee5ea7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a03234 elementor-widget elementor-widget-text-editor\" data-id=\"4a03234\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>CONTENUTI<\/strong><\/h3>\n<ul>\n<li>Elementi di psicologia della comunicazione<\/li>\n<li>Elementi di sicurezza informatica<\/li>\n<li>Etica e deontologia della comunicazione<\/li>\n<li>Gamma di prodotti\/servizi in vendita<\/li>\n<li>Inglese<\/li>\n<li>Normativa sulle comunicazioni elettroniche<\/li>\n<li>Principi di customer care<\/li>\n<li>Principi di customer satisfaction<\/li>\n<li>Struttura organizzativa di un call center<\/li>\n<li>Applicare modalit\u00e0 di selezione delle informazioni<\/li>\n<li>Applicare procedure di gestione reclami<\/li>\n<li>Utilizzare tecniche di comunicazione telefonica<\/li>\n<li>Utilizzare software gestionale per assistenza vendita<\/li>\n<li>Utilizzare software gestione attivit\u00e0 di call center<\/li>\n<li>Utilizzare software posta elettronica<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-099dbe3 e-con-full e-flex e-con e-parent\" data-id=\"099dbe3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc3b55d elementor-widget elementor-widget-text-editor\" data-id=\"bc3b55d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>OBIETTIVI FORMATIVI<\/h3>\n<p>Proporre agli utenti percorsi mirati di formazione finalizzata all\u2019acquisizione di competenze fondamentali per poter avere prospettive concrete di inserimento lavorativo presso call center o contact center, nella pubblica amministrazione o presso realt\u00e0 che utilizzano l\u2019e-commerce come strumento di vendita.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8eaab78 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8eaab78\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8eaafd9\" data-id=\"8eaafd9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8eab335 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"8eab335\" data-element_type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\" vc_custom_heading  masterstudy_heading_font  text_align_left\" ><h4 style=\"text-align: left;font-weight:600\" class=\"masterstudy-custom-title\">Efficacia potenziale del corso in termini di innalzamento dell\u2019autonomia della persona\n<\/h4><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8eabde8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8eabde8\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8eac1ea\" data-id=\"8eac1ea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8eac553 elementor-widget elementor-widget-text-editor\" data-id=\"8eac553\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Tramite la formazione erogata si vuole fornire agli utenti dispositivi il pi\u00f9 funzionali possibili, in modo tale che ciascun abbia eque possibilit\u00e0 di apprendimento e la possibilit\u00e0 di sperimentarsi concretamente nell\u2019utilizzo di programmi e software utilizzati presso le realt\u00e0 produttive, in modo tale da acquisire manualit\u00e0, consapevolezza e maggiore sicurezza operativa. Nello specifico, la presenza di software creati ad hoc con finalit\u00e0 di tipo facilitante risulta particolarmente utile nei contesti formativi, poich\u00e9 consente approcci e possibilit\u00e0 inedite alla didattica, opportunit\u00e0 multiple e rispondenti alle differenti esigenze<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fce7cd8 elementor-widget elementor-widget-stm_color_separator\" data-id=\"fce7cd8\" data-element_type=\"widget\" data-widget_type=\"stm_color_separator.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<div class=\"stm_colored_separator masterstudy_elementor_color_separator_ module__4b394b1ed67cd66edc764787529c0d96\">\n\t<div class=\"triangled_colored_separator\">\n\t\t<div class=\"triangle\"><\/div>\n\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5118f166 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5118f166\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-24d37029\" data-id=\"24d37029\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-113dcf8b elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"113dcf8b\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/catalogocmmilano.mbs.it\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-box.min.css\">\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<i aria-hidden=\"true\" class=\" fa-icon-stm_icon_certificate\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tRILASCIO DI ATTESTATO DI COMPETENZE GEFO_ IN CASO DI MANCATA ACQUISIZIONE DI UNA COMPETENZA PIENA\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPatentino, certificazione o attestazione acquisibili al termine del corso\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70c7ee6 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"70c7ee6\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<i aria-hidden=\"true\" class=\" fa-icon-stm_icon_certificate\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tRILASCIO DI ATTESTATO DI PARTECIPAZIONE RILASCIATO DA FONDAZIONE MAZZINI\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPatentino, certificazione o attestazione acquisibili al termine del corso\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-74f8bcf9\" data-id=\"74f8bcf9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ccaebea elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"3ccaebea\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<i aria-hidden=\"true\" class=\" rtl_demo-cert\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t24.C.3 FORNIRE INFORMAZIONI TRAMITE SERVIZIO DI CALL CENTER\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCorrelazione della\/e competenza\/e acquisibile\/i attraverso il corso con i profili professionali individuati dal\nQRSP\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80b2215 elementor-widget elementor-widget-toggle\" data-id=\"80b2215\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 26-06-2024 *\/\n.elementor-toggle{text-align:start}.elementor-toggle 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192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Leggi i dettagli<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1341\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1341\"><p>La competenza \u00e8 il riferimento per le attivit\u00e0 di interfaccia con il cliente nell&#8217;ambito di un Call Center, ovvero in quel luogo dove vengono eseguite o ricevute chiamate telefoniche in numero elevato, con il proposito di effettuare attivit\u00e0 di assistenza clienti (customer service), vendita, telemarketing, supporto tecnico (help desk) ed altre attivit\u00e0 comunque legate alla comunicazione con i cittadini\/utenti\/clienti. L&#8217;operatore \u00e8 specializzato sulle chiamate in arrivo (telefoniche o e-mail) e si occupa di un servizio in risposta al cliente: customer care, servizi informativi, acquisizione ordini, supporto a siti, help-desk tecnico; reclami; egli inoltre registra le varie attivit\u00e0 e formula proposte ai diversi problemi presentati<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-b31d769 e-flex e-con-boxed e-con e-parent\" data-id=\"b31d769\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40006ff elementor-widget elementor-widget-stm_color_separator\" data-id=\"40006ff\" data-element_type=\"widget\" data-widget_type=\"stm_color_separator.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<div class=\"stm_colored_separator masterstudy_elementor_color_separator_ module__4b394b1ed67cd66edc764787529c0d96\">\n\t<div class=\"triangled_colored_separator\">\n\t\t<div class=\"triangle\"><\/div>\n\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c8ea945 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c8ea945\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-559e5e00\" data-id=\"559e5e00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b673b7d elementor-widget elementor-widget-stm_contact\" data-id=\"5b673b7d\" data-element_type=\"widget\" data-widget_type=\"stm_contact.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n <div class=\"stm_contact masterstudy_elementor_contact_ clearfix\">\n \t \t<div class=\"stm_contact_info\">\n \t\t<h4 class=\"name\">CINISELLO BALSAMO, VIA DE SANCTIS 6<\/h4>\n \t\t \t\t \t\t\t<div class=\"stm_contact_row\">Telefono:026111321 - 3248998082<\/div>\n \t\t \t\t \t\t\t<div class=\"stm_contact_row\">\n                 E-mail:                 <a href=\"mailto:lavoro@fondazionemazzini.com | cfp@fondazionemazzini.com\">lavoro@fondazionemazzini.com | cfp@fondazionemazzini.com<\/a>\n             <\/div>\n \t\t \t\t \t<\/div>\n <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-41238737\" data-id=\"41238737\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d31996b elementor-widget elementor-widget-google_maps\" data-id=\"5d31996b\" data-element_type=\"widget\" data-widget_type=\"google_maps.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 26-06-2024 *\/\n.elementor-widget-google_maps .elementor-widget-container{overflow:hidden}.elementor-widget-google_maps .elementor-custom-embed{line-height:0}.elementor-widget-google_maps iframe{height:300px}<\/style>\t\t<div class=\"elementor-custom-embed\">\n\t\t\t<iframe loading=\"lazy\"\n\t\t\t\t\tsrc=\"https:\/\/www.google.com\/maps\/embed\/v1\/place?key=AIzaSyA9mkFKESC-1gKWf37rdnPxL0DX7GqcokM&#038;q=CINISELLO%20BALSAMO%2C%20VIA%20DE%20SANCTIS%206&#038;zoom=13\"\n\t\t\t\t\ttitle=\"CINISELLO BALSAMO, VIA DE SANCTIS 6\"\n\t\t\t\t\taria-label=\"CINISELLO BALSAMO, VIA DE SANCTIS 6\"\n\t\t\t><\/iframe>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Principali obiettivi formativi e contenuti del corso CONTENUTI Elementi di psicologia della comunicazione Elementi di sicurezza informatica Etica e deontologia della comunicazione Gamma di prodotti\/servizi in vendita Inglese Normativa sulle comunicazioni elettroniche Principi di customer care Principi di customer satisfaction Struttura organizzativa di un call center Applicare modalit\u00e0 di selezione delle informazioni Applicare procedure di [&hellip;]<\/p>\n","protected":false},"featured_media":5920,"template":"","meta":[],"product_cat":[116],"product_tag":[],"class_list":{"0":"post-5921","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-formazione-avanzata-precedente","7":"pa_destinatari-soggetti-con-disabilita-mentale","8":"pa_destinatari-disabili-fisici","9":"pa_destinatari-disabili-psichici","10":"pa_prerequisiti-diploma","11":"pa_prerequisiti-utilizzare-le-tecnologie-informatiche-per-la-comunicazione-e-la-ricezione-di-informazioni","13":"first","14":"outofstock","15":"shipping-taxable","16":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/catalogocmmilano.mbs.it\/index.php?rest_route=\/wp\/v2\/product\/5921","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/catalogocmmilano.mbs.it\/index.php?rest_route=\/wp\/v2\/product"}],"about":[{"href":"https:\/\/catalogocmmilano.mbs.it\/index.php?rest_route=\/wp\/v2\/types\/product"}],"version-history":[{"count":11,"href":"https:\/\/catalogocmmilano.mbs.it\/index.php?rest_route=\/wp\/v2\/product\/5921\/revisions"}],"predecessor-version":[{"id":6315,"href":"https:\/\/catalogocmmilano.mbs.it\/index.php?rest_route=\/wp\/v2\/product\/5921\/revisions\/6315"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/catalogocmmilano.mbs.it\/index.php?rest_route=\/wp\/v2\/media\/5920"}],"wp:attachment":[{"href":"https:\/\/catalogocmmilano.mbs.it\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5921"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/catalogocmmilano.mbs.it\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_cat&post=5921"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/catalogocmmilano.mbs.it\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_tag&post=5921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}