{"id":5241,"date":"2023-04-17T15:02:41","date_gmt":"2023-04-17T15:02:41","guid":{"rendered":"https:\/\/catalogocmmilano.mbs.it\/?post_type=product&#038;p=5241"},"modified":"2024-07-05T11:07:56","modified_gmt":"2024-07-05T11:07:56","slug":"front-office-segreteria-e-ufficio-digitale","status":"publish","type":"product","link":"https:\/\/catalogocmmilano.mbs.it\/?product=front-office-segreteria-e-ufficio-digitale","title":{"rendered":"FRONT OFFICE, SEGRETERIA E UFFICIO DIGITALE"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5241\" class=\"elementor elementor-5241\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8ea85a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8ea85a9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ea8aa2\" data-id=\"8ea8aa2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ea8eaa elementor-widget elementor-widget-text-editor\" data-id=\"8ea8eaa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 26-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h3 style=\"margin-bottom: 21px;\">Principali obiettivi formativi e contenuti del corso<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e49645e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e49645e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0c6b418\" data-id=\"0c6b418\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8eaa311 elementor-widget elementor-widget-text-editor\" data-id=\"8eaa311\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Abilit\u00e0 da conseguire<\/h3>\n<ul>\n<li>Applicare criteri di valutazione del personale<\/li>\n<li>Applicare metodologie di definizione di piani di comunicazione<\/li>\n<li>Applicare procedure di gestione portafoglio clienti<\/li>\n<li>Utilizzare tecniche di comunicazione strutturata<\/li>\n<li>Utilizzare tecniche di comunicazione telefonica<\/li>\n<li>Applicare tecniche motivazionali<\/li>\n<li>Utilizzare software CRM (Customer Relationship Management)<\/li>\n<li>Utilizzare strumenti di analisi sicurezza e qualit\u00e0 ambiente<\/li>\n<li>Utilizzare strumenti di supporto informatico ad una attivit\u00e0 di call center<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8eaa90c elementor-widget elementor-widget-text-editor\" data-id=\"8eaa90c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Capacit\u00e0 specifiche da sviluppare<\/h3>\n<ul>\n<li>Conoscenza delle tecniche di front office<\/li>\n<li>Conoscenza delle procedure di segreteria<\/li>\n<li>Applicazione degli strumenti informatici per una gestione digitalizzata dell\u2019ufficio<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cb0c835\" data-id=\"cb0c835\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4525f41 elementor-widget elementor-widget-text-editor\" data-id=\"4525f41\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Contenuti<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9fdf93 elementor-widget elementor-widget-toggle\" data-id=\"f9fdf93\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 26-06-2024 *\/\n.elementor-toggle{text-align:start}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2621\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2621\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Modulo 1 \u2013 INTRODUZIONE<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2621\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2621\"><ul>\n<li>Elementi di customer care<\/li>\n<li>Elementi di Customer Relationship Management<\/li>\n<li>Metodi di valutazione del potenziale e delle prestazioni<\/li>\n<li>Principi di customer satisfaction<\/li>\n<li>Psicologia della comunicazione<\/li>\n<li>Tecniche di comunicazione telefonica<\/li>\n<li>Tecnologie per call center<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2622\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2622\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Modulo 2 - IL FRONT OFFICE E L\u2019ACCOGLIENZA<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2622\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2622\"><ul>\n<li>Il ruolo dell\u2019addetto front office<\/li>\n<li>Front office e supporto alla gestione amministrativa<\/li>\n<li>Tecniche di comunicazione nella gestione del cliente\/utente<\/li>\n<li>La definizione dell\u2019interlocutore e i registri comunicativi<\/li>\n<li>La gestione delle lamentele in ottica negoziale<\/li>\n<li>Gestione delle comunicazioni telefoniche<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2623\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2623\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Modulo 3 - TECNICHE DI SEGRETERIA AZIENDALE<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2623\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2623\"><ul>\n<li>L&#8217;azienda: organizzazione del lavoro e la struttura aziendale<\/li>\n<li>Le forme giuridiche e principali differenze<\/li>\n<li>Pratiche amministrative e contabili: prima nota, fatturazione, bolle, costi indeducibili<\/li>\n<li>Classificazione e archivio della documentazione<\/li>\n<li>Metodi di pagamento tracciabili: MAV, RAV, RID, RI.BA, assegni e altri<\/li>\n<li>IVA: presupposti, liquidazione e casistiche<\/li>\n<li>Approvvigionamenti, selezione e gestione dei Fornitori<\/li>\n<li>Rapporti con i consulenti aziendali (commercialista, consulente del lavoro, ecc.)<\/li>\n<li>Identit\u00e0 digitale, firma digitale e i software per firmare i documenti<\/li>\n<li>Fatturazione elettronica<\/li>\n<li>Posta Elettronica Certificata<\/li>\n<li>Creare e gestire archivi<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2624\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2624\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Modulo 4 - STRUMENTI PER L\u2019UFFICIO DIGITALE<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2624\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2624\"><p>Approfondimenti pacchetto office per il lavoro d\u2019ufficio:<\/p>\n<ul>\n<li>WORD e applicazioni<\/li>\n<li>EXCEL e applicazioni<\/li>\n<li>POWER POINT e applicazioni<\/li>\n<li>MS ACCESS<\/li>\n<li>POSTA ELETTRONICA, gestione rubrica, gestione calendario e applicazioni<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2625\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2625\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Modulo 5 - STRUMENTI DIGITALI PER L\u2019ORGANIZZAZIONE DEL LAVORO<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2625\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2625\"><ul>\n<li>Task Management, Project Management e Human Resources Management<\/li>\n<li>Il calendario online<\/li>\n<li>La pianificazione di meeting di lavoro<\/li>\n<li>La partecipazione a meeting di lavoro<\/li>\n<li>La creazione di un evento<\/li>\n<li>La creazione di sondaggi rapidi<\/li>\n<li>La rubrica online con i contatti<\/li>\n<li>La creazione di team di lavoro<\/li>\n<li>La creazione di mappe per organizzare le idee<\/li>\n<li>La comunicazione istantanea<\/li>\n<li>L\u2019organizzazione e la gestione delle Videoconferenze<\/li>\n<li>La condivisione dello schermo e le diverse funzionalit\u00e0<\/li>\n<li>Tool gratuiti: Google Calendar, Keep, Evernote, Trello, ecc.<\/li>\n<li>Tool a pagamento: Microsoft Teams, One Drive, Slack, ecc.<\/li>\n<li>Principali piattaforme per video call e webinar: Skype, Teams, Google Meet, ecc.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2626\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2626\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Modulo 6 - STRUMENTI DIGITALI PER LA CONDIVISIONE DEL LAVORO<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2626\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2626\"><ul>\n<li>Lo spazio di lavoro digitale<\/li>\n<li>La creazione del nuovo file condiviso<\/li>\n<li>La gestione dei files del team<\/li>\n<li>I permessi per la modifica dei files a disposizione del team<\/li>\n<li>Gli accessi limitati e illimitati<\/li>\n<li>I comandi rapidi<\/li>\n<li>Lo scambio di files<\/li>\n<li>Lavorare insieme ad altri colleghi sullo stesso file in contemporanea<\/li>\n<li>L\u2019archiviazione dei documenti dematerializzati<\/li>\n<li>La sicurezza dei dati<\/li>\n<li>Servizi cloud e file sharing<\/li>\n<li>Software di monitoraggio del tempo per aumentare la produttivit\u00e0 del team<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ad581a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ad581a9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-39318f8\" data-id=\"39318f8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8eaab78 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8eaab78\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8eaafd9\" data-id=\"8eaafd9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8eab335 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"8eab335\" data-element_type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\" vc_custom_heading  masterstudy_heading_font  text_align_left\" ><h4 style=\"text-align: left;font-weight:600\" class=\"masterstudy-custom-title\">Efficacia potenziale del corso in termini di innalzamento dell\u2019autonomia della persona\n<\/h4><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8eabde8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8eabde8\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8eac1ea\" data-id=\"8eac1ea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8eac553 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8eac553\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Il corso \u00e8 progettato con l\u2019obiettivo di favorire il miglioramento delle chance occupazionali dei destinatari, in quanto si propone di svilupparne ulteriormente le competenze digitali di base nella direzione di una loro pi\u00f9 avanzata e mirata applicazione nelle attivit\u00e0 di front office e segreteria e nelle procedure connesse alla gestione digitalizzata dell\u2019ufficio.<\/p>\n<p>I partecipanti acquisiranno conoscenze e competenze digitali indispensabili per presidiare attivit\u00e0 di front office, prima accoglienza e orientamento del cliente, segreteria e disbrigo delle pratiche amministrative attraverso l\u2019utilizzo di strumenti digitali, quali i sistemi di identificazione digitale, la posta elettronica tradizionale e certificata, la fatturazione elettronica, il pacchetto MS Office, i cloud e gli archivi digitali, indispensabili\u00a0per una gestione digitalizzata dell\u2019ufficio a vantaggio di una pianificazione e un\u2019organizzazione delle attivit\u00e0 specifiche pi\u00f9 snella, rapida, flessibile e sicura.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-413b33c elementor-widget elementor-widget-stm_color_separator\" data-id=\"413b33c\" data-element_type=\"widget\" data-widget_type=\"stm_color_separator.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<div class=\"stm_colored_separator masterstudy_elementor_color_separator_ module__4b394b1ed67cd66edc764787529c0d96\">\n\t<div class=\"triangled_colored_separator\">\n\t\t<div class=\"triangle\"><\/div>\n\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49ea1990 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49ea1990\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-33d2c236\" data-id=\"33d2c236\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-185e51c7 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"185e51c7\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/catalogocmmilano.mbs.it\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-box.min.css\">\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<i aria-hidden=\"true\" class=\" fa-icon-stm_icon_certificate\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\"Organizzare l\u2019erogazione ordinaria dei servizi IT\"<br>\nLivello EQF:5 afferente al profilo professionale ID 15.6 RESPONSABILE CENTRO ASSISTENZA IT - SERVICE MANAGER, AREA 15 SERVIZI DIGITALI (settore ICT) del QRSP di Regione Lombardia\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPatentino, certificazione o attestazione acquisibili al termine del corso\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-56461599\" data-id=\"56461599\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-305f0733 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"305f0733\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<i aria-hidden=\"true\" class=\" rtl_demo-cert\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\"Organizzare l\u2019erogazione ordinaria dei servizi IT\"<br>\nLivello EQF:5, acquisibile attraverso il corso afferisce al profilo professionale ID 15.6 RESPONSABILE CENTRO ASSISTENZA IT - SERVICE MANAGER, area servizi digitali, del QRSP di Regione Lombardia\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCorrelazione della\/e competenza\/e acquisibile\/i attraverso il corso con i profili professionali individuati dal\nQRSP\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-019fd2e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"019fd2e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-520f4ba\" data-id=\"520f4ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3cd0815 elementor-widget elementor-widget-stm_color_separator\" data-id=\"3cd0815\" data-element_type=\"widget\" data-widget_type=\"stm_color_separator.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<div class=\"stm_colored_separator masterstudy_elementor_color_separator_ module__4b394b1ed67cd66edc764787529c0d96\">\n\t<div class=\"triangled_colored_separator\">\n\t\t<div class=\"triangle\"><\/div>\n\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8a627f8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a627f8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3d063f14\" data-id=\"3d063f14\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-579ff7c1 elementor-widget elementor-widget-stm_contact\" data-id=\"579ff7c1\" data-element_type=\"widget\" data-widget_type=\"stm_contact.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n <div class=\"stm_contact masterstudy_elementor_contact_ clearfix\">\n \t \t<div class=\"stm_contact_info\">\n \t\t<h4 class=\"name\">Via Privata Benadir 5, 20132, Milano<\/h4>\n \t\t \t\t\t<div class=\"stm_contact_job heading_font\">Sede 1<\/div>\n \t\t \t\t \t\t\t<div class=\"stm_contact_row\">Telefono:02 2614 5736<\/div>\n \t\t \t\t \t\t\t<div class=\"stm_contact_row\">\n                 E-mail:                 <a href=\"mailto:commerciale@cesvip.lombardia.it\">commerciale@cesvip.lombardia.it<\/a>\n             <\/div>\n \t\t \t\t \t<\/div>\n <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-78b42770\" data-id=\"78b42770\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e7ab02d elementor-widget elementor-widget-google_maps\" data-id=\"1e7ab02d\" data-element_type=\"widget\" data-widget_type=\"google_maps.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 26-06-2024 *\/\n.elementor-widget-google_maps .elementor-widget-container{overflow:hidden}.elementor-widget-google_maps .elementor-custom-embed{line-height:0}.elementor-widget-google_maps iframe{height:300px}<\/style>\t\t<div class=\"elementor-custom-embed\">\n\t\t\t<iframe loading=\"lazy\"\n\t\t\t\t\tsrc=\"https:\/\/www.google.com\/maps\/embed\/v1\/place?key=AIzaSyA9mkFKESC-1gKWf37rdnPxL0DX7GqcokM&#038;q=Via%20Privata%20Benadir%205%2C%2020132%2C%20Milano&#038;zoom=13\"\n\t\t\t\t\ttitle=\"Via Privata Benadir 5, 20132, Milano\"\n\t\t\t\t\taria-label=\"Via Privata Benadir 5, 20132, Milano\"\n\t\t\t><\/iframe>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35fb07b0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35fb07b0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1b5ab994\" data-id=\"1b5ab994\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d2e4bb8 elementor-widget elementor-widget-stm_contact\" data-id=\"3d2e4bb8\" data-element_type=\"widget\" data-widget_type=\"stm_contact.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n <div class=\"stm_contact masterstudy_elementor_contact_ clearfix\">\n \t \t<div class=\"stm_contact_info\">\n \t\t<h4 class=\"name\">Via Galleria Dell\u2019Unione 4, 20121, Milano<\/h4>\n \t\t \t\t\t<div class=\"stm_contact_job heading_font\">Sede 2<\/div>\n \t\t \t\t \t\t\t<div class=\"stm_contact_row\">Telefono:02 2614 5736<\/div>\n \t\t \t\t \t\t\t<div class=\"stm_contact_row\">\n                 E-mail:                 <a href=\"mailto:commerciale@cesvip.lombardia.it\">commerciale@cesvip.lombardia.it<\/a>\n             <\/div>\n \t\t \t\t \t<\/div>\n <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3c7d65fc\" data-id=\"3c7d65fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27cc41fe elementor-widget elementor-widget-google_maps\" data-id=\"27cc41fe\" data-element_type=\"widget\" data-widget_type=\"google_maps.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-custom-embed\">\n\t\t\t<iframe loading=\"lazy\"\n\t\t\t\t\tsrc=\"https:\/\/www.google.com\/maps\/embed\/v1\/place?key=AIzaSyA9mkFKESC-1gKWf37rdnPxL0DX7GqcokM&#038;q=Via%20Galleria%20Dell%E2%80%99Unione%204%2C%2020121%2C%20Milano&#038;zoom=13\"\n\t\t\t\t\ttitle=\"Via Galleria Dell\u2019Unione 4, 20121, Milano\"\n\t\t\t\t\taria-label=\"Via Galleria Dell\u2019Unione 4, 20121, Milano\"\n\t\t\t><\/iframe>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Principali obiettivi formativi e contenuti del corso Abilit\u00e0 da conseguire Applicare criteri di valutazione del personale Applicare metodologie di definizione di piani di comunicazione Applicare procedure di gestione portafoglio clienti Utilizzare tecniche di comunicazione strutturata Utilizzare tecniche di comunicazione telefonica Applicare tecniche motivazionali Utilizzare software CRM (Customer Relationship Management) Utilizzare strumenti di analisi sicurezza e 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